| 1. |
In the event of damage,
does the Ducati warranty also cover haulage
costs to an authorized dealer? |
TOP |
Yes, but it is
limited to countries where the Ducati Card
Breakdown Service is offered.
|
| 2. |
Is the Ducati warranty valid
for all authorized dealers? |
|
Yes. Our official
world network is available to carry out replacements
and/or repairs during the warranty cover period.
|
| 3. |
Can unauthorized dealers
also carry out assistance services under warranty? |
|
No.
|
| 4. |
What damages are covered
by the warranty? |
|
All those deriving
from verified manufacturing defects.
|
| 5. |
How should I inform you
of a change of address? |
TOP |
Sending a fax to
Customer Services on (++39)-051- 6413268
|
| 6. |
Is warranty cover also valid
outside my country? |
|
Yes, it is valid
worldwide.
|
| 7. |
Are warranty check-ups free
of charge? |
|
The cost of the
three compulsory check-ups to be carried out
during the warranty period are exclusively
charged to the customer.
|
| 8. |
Do the warranty check-ups
need to be carried out by the dealer from
where I purchased the motorcycle? |
|
No.
|
| 9. |
Am I allowed to service
the bike "DIY"? |
|
To maintain warranty
rights, only the indicated operations in the
usage and maintenance logbook are permitted.
|
| 10. |
Can warranty coverage be
transferred to a new owner? How can the new
owner be recognised? |
TOP |
The validity of
the warranty cover period does not depend
on the number of successive owners. On each
occurrence, the "First Change of Ownership"
form to be found in the Warranty Booklet must
be completed and sent to the following fax
number at Customer Services (+39)-051- 6413268.
|
| 11. |
Can spare parts be directly
purchased from Ducati? |
|
No. Spare parts
can be purchased exclusively through the sales
network.
|
| 12. |
I would like a duplicate
ignition key. Is it possible to purchase an
original key? |
|
Yes, you can purchase
a master key (neutral) that must be subsequently
processed in order to obtain the same profile
as the original.
|
| 13. |
How many bikes have been
produced identical to my model? Contact Us |
|
|
| 14. |
What must I do to obtain
a duplicate of the Manufacturer's Certificate? |
|
Send a written
request by fax to Customer Services on (++39)-051-
6413268.
|
| 15. |
Where are the chassis and
engine registration numbers stamped? |
TOP |
The chassis registration
number is impressed on the right side of the
steering sleeve, whereas that of the engine
is to the lower left of the crankcase.
|
| 16. |
How can I contact Customer
Services? |
|
Click Here
|
| 17. |
From the moment Ducati receives
my order, how long does it take before the
part is dispatched? |
|
When urgent orders
are received before 13.00, the part is dispatched
on the same day. For normal orders (or stock),
the part is dispatched within 24 hours following
receipt.
|
| 18. |
Where are Ducati spare parts
dispatched from? |
|
The World Centre
for Ducati Spare Parts in Modena, run by our
partner Saima-Avandero, forward our original
spare parts, accessories and clothing range
to worldwide destinations. Another two logistics
centres locally serve the United States and
Japan.
|
| 19. |
Can I use unleaded fuel
on my Ducati model? |
|
All 4-valve Ducatis
can be run with unleaded fuel, whereas for
2-valves engines it depends on the Model Year.
|
| 20. |
I need to touch up the paintwork
of my red Ducati. How do I find the color
code? |
TOP |
The paints used
on our bikes are available through the sales
network of the manufacturer, an US-based company
named PPG.
Below are the PPG codes for the colors used
on the last few Model Years.
PAINT
MANUFACTURER |
COLOR |
PAINT
CODE |
| PPG |
Metallic Black |
291.500 |
| PPG |
Ducati Red |
473.101 |
| PPG |
Ducati Yellow |
473.201 |
| PPG |
Metallic Grey |
291.601 |
| PPG |
Ducati Metallic
Blue |
291.800 |
|
| 21. |
Which models have been produced
in the largest number of units? |
|
Over the last few
years, the Monster has been ranking first
among all other models in terms of units produced.
It is followed by the Hypersport 916/748's,
only just renamed 996/748 Superbike, by the
SS 900/750's and the ST2/ST4's.
|
| 22. |
I lost my Warranty Booklet,
how can I get a copy? |
|
Please contact
a Ducati Store or your local official Dealer
to obtain a free copy of the Warranty Booklet.
|
| 23. |
Is the Parts Catalogue for
my Ducati available to buy? |
|
Yes. You may order
and purchase it from Ducati Manchester Store.
The Parts Catalogues are only available on
microfiches, and you will need a viewer to
consult them. Or you may easily obtain an
adequately magnified paper printout.
|
| 24. |
How much is a piston for
my 996? |
|
You may obtain
pricing information on original spare parts
from any Ducati Store or official Dealer.
|
| 25. |
Is a warranty period extension
available after due payment? |
TOP |
No.
|
| 26. |
What is the average engine
oil consumption of my Ducati? |
|
Models from recent
Model Years will use 0.2÷0.4 engine oil per
1000 Km on average. 900M and 900SS models
manufactured up to 1997 will use 0.3÷0.5.
Obviously, average consumption is calculated
assuming normal usage and full compliance
with the recommended preventive maintenance
schedule.
|
| 27. |
Are original spare parts
covered by warranty? |
|
Yes. Ducati SpA
warrants all original Ducati spare parts for
twelve months after installation, provided
that the parts have been installed by an authorized
Dealer.
|
| 28. |
How can I determine whether
my Ducati has received proper servicing/repair
under all recall and update campaigns? |
|
You may obtain
this information from the Service Manager
of our subsidiary or distributor in your country.
|
| 29. |
I am not happy with the
repair job done by the authorized Dealer I
contacted. What can I do to solve the problems
with my bike? |
|
Please contact
the Service Manager of our subsidiary or distributor
in your country.
|
| 30. |
I own a Monster 600 and
received a letter from Ducati about a recall
campaign that includes my motorcycle. What
should I do? |
TOP |
Please contact
the Ducati Store or local official Dealer
nearest you.
|
| 31. |
What are the maintenance
periods applicable to my Ducati? |
|
A maintenance chart
giving details of the preventive maintenance
schedule is included in the Warranty/Pre-delivery
Booklet (same for all models), in each Owner's
Manual and in the Workshop Manuals.
|
| 32. |
What's the difference between
safety, function-related and brand image recall
campaigns? |
|
Basically, recall
campaigns are corrective actions taken by
the manufacturer to correct any failures,
malfunctioning or defects on units sold, i.e.
already in the field. A safety recall campaign
aims to remove technical problems that may
affect rider safety. A function-related recall
campaign originates from technical problems
that may inhibit motorcycle operation, however
without affecting rider and passenger safety.
A brand-image recall campaign relates to technical
problems that do not affect either motorcycle
operation or safety.
|
| 33. |
When I need to change the
tires, should I use the same brand? |
|
Normally, brands
other than the original equipment are allowed
as long as the tires are the same size as
those mentioned in the log book. In some countries
(Germany, for example), local legislation
only allows use of the tires specified in
the registration paper.
|
| 34. |
How can I get the Owner's
manuals for discontinued models? |
|
Please send a written
request to this address:
Customer
Service Ducati Motor Spa Via C. Ducati,
3 40132 Bologna, Italy
You will receive a photocopy of the requested
manual at your address free of charge.
|
| 35. |
How would you recommend
I prepare my motorcycle for "winter storage"? |
TOP |
We recommend cleaning
the motorcycle, disconnecting battery cables,
draining all fuel from the tank, pouring just
enough engine oil into the spark plugs threaded
holes to spread a thin layer of oil on the
cylinder inner walls. The motorcycle should
be parked with the wheels off the ground and
covered with the suitable canvas that will
let condensation escape. While the motorcycle
is left unused, battery charge should be ensured
at regular intervals.
|
| 36. |
I am the new owner of this
motorcycle and would like to know how to send
in my change of title notification. |
|
Please send the
"First change of title" slip included in the
Warranty Booklet duly filled in to the Customer
Service fax number:
(++39)-051- 6413268
|
| 37. |
Does Ducati offer a road
service? |
|
Yes. The owners
of motorcycles registered in Italy from 1998
onward have free access to Ducati Card
road assistance for the duration of the warranty
period.
The toll-free number for Italy is 800271067
and operates 24 hours a day all year round.
Ducati Roadside Assistance in the USA and
Canada will cover Ducati motorcycles retailed
after October 1, 2001.
The "Ducati Card Assistance" 24 hour toll
free phone number for the USA and Canada is:
800-234-1353.
Toll-free numbers are in operation in other
countries as well.
| COUNTRY |
PHONE NUMBER |
| AUSTRIA |
01/31670818 |
| GERMANY |
089/50070182 |
| SPAIN |
0902/172017 |
| PORTUGAL |
021/3102443 |
| SWEDEN |
08/58771726 |
| SWISSE |
022/8199710 |
| BELGIUM |
02/5525249 |
| FRANCE |
01/55922551 |
| HOLLAND |
020/5740557 |
| UK |
01372/366831 |
| GREECE |
01/9424214 |
| ITALY |
800/271067 |
| USA & Canada |
800-234-1353 |
| JAPAN |
0120-200-612 |
|
| 38. |
I have changed and added
several parts to my Ducati (tires are a different
size from standard, carbon silencers, and
an additional front brake disc) and I am afraid
my motorcycle may no longer be street legal.
What do you suggest? |
TOP |
We advise You in
any case to respect all local laws when modifying
your bike and recommend you contact the competent
local authority to ascertain whether any modifications
You've made are legal. Our Service Manager
is also available to give you such information.
|
